Refund policy

SHAPELY HART EXCHANGE POLICY

At Shapely Hart, we are committed to helping every customer feel confident, comfortable, and beautifully supported. Because of the intimate nature of our products and the personalized fitting experience we provide, we maintain an exchange/store credit only policy.

RETURN & EXCHANGE GUIDELINES
• We do not offer refunds.
• Eligible items may be exchanged or returned for store credit within 10 days of purchase.
• Merchandise must be unworn, unwashed, free of odors/damage, and have original tags attached.
• All returns and exchanges are subject to inspection and approval.

FINAL SALE ITEMS
The following items are final sale and are not eligible for return or exchange:
• Panties
• Bodysuits
• Shapewear
• Clearance or sale items
• Special orders

STORE CREDIT
• Store credit may be used toward anything in the store.
• Store credit does not expire.

OUR FIT PROMISE
If you are experiencing fit concerns, we encourage you to return within 10 days for a complimentary refitting. Our team is always happy to help you find a better fit, size, or style.

As a small, family-owned boutique, our policies help us continue offering the personalized care, professional fittings, and curated selection our customers know and love. We truly appreciate your understanding and support of our small business 💕